Case Study

Project Challanges

Business Challenge

• To create a fully functional platform where one can easily book an appointment for online doctor consultancy.
• Both desktop and mobile based application was needed
• Dynamic mapping of doctor and patient
• Real-time availability status
• Video call and other communication channel setup
• Database Management to handle large data operations
• Data security – make sure the data stored is safe at all cost
• Data integrity  – to maintain the integrity of user data
• Complete controls for admin to manage the platform
• Best technology to boost the system performance

Functionality Challenges

• User Profile creation and management must be easy.
• Proper functionality of online consultancy booking with minimal clicks and optimized flow.
• Dynamic management of patients queue for the optimized waiting time for everybody in the queue.
• The patient must be able to select from various symptoms.
• The patient must be able to see the wait time for doctor while confirming online consultation booking .
• Patient can take the prescription from doctor via the chat .
• Video call processing and optimized storage
• Building a consistent information architecture that’s scalable enough to allow future integrations
• Database encryption to protect data

• Discovery and strategy
• Pain point analysis
• Extraction of key features and modeling of the system architecture
• Technology selection
• Architecting
• Database design
• User interface design
• Backend development
• User interface & Frontend development
• Quality analysis

Result solution

• We made a web application that is accessible to all users anywhere
• Centralized data management and distribution system was built
• API and SDK setup for other application integration

Developed administrative panel for complete authority over the management of application

• Dashboard with quick features access
• Staff management
• Different data models management
• Accounting
• Option to manage doctors and their details for the platform.
• Content management over the platform
• Reports like
  • Doctors total earning
  • Doctors availability statistics
  • Various users who are online
• Analytics and other setups

Developing patient app panel

• User Profile creation and management mobile and desktop app
• The functionality of online consultancy booking with minimal clicks and optimized flow.
• Dynamic management of patients queue for the optimized waiting time for everybody in queue.
• Symentom selection and consultation booking mechanism for the patient.
• Wait time calculation and display option for doctor while confirming online consultation booking .
• Prescription managment

Doctor panel:

• Patient Queue view.
• Video call functionality where both doctor and patient can consult over video call.
• Chat functionality for both patient and doctor while video calling for prescription and other discussion.
• Doctor can set its availability status (available /away)
• Doctor can see his/her total earnings and other reports.